It takes determination, dedication, perseverance, and a lot of time on the phone to break into the Freight Brokering side of Transportation. Ninety percent of your time will be spent on the phone so if you are afraid of the phone or don’t like to talk, this is NOT for you.

Finding Customers is the hardest part, but Customer Service is the most important part. Without Customers, you don’t have a business. Yes, it takes a lot of cold calling and a lot of rejection, but when you find one that says, "YES," take CARE of him/her, he/she in now YOUR Customer. Always be open and honest with your Customers.

Treat your Carriers with fairness and respect. If not, the Carrier won’t do business with you again and word of mouth can ruin a reputation. Pay your Carrier a fair rate and remember, the Carrier moves America.

Is the Brokering Process easy to learn? It can be. Repetition is a key factor here. You do the same thing over and over every day, then eventually it comes to you natural. But the most important key factor in learning Freight Brokering is the Instructor. One who will teach you and guide you through the step by step process. From the Introduction to Freight Brokering to collecting your first commission check. Below is a list of most of the Important Aspects you will need to know in order to be Successful:

1. Introduction to Freight Brokering- what its all about


2. The difference between a Freight Broker and a Freight Agent


3. The Responsibilities of the Freight Brokerage


4. The Responsibilities of the Freight Broker Agent


5. How to build a Customer (shipper) Base-step by step instruction


6. How to Maintain your Customer Base


7. How to find Carriers (trucks)-step by step instruction


8. How to Maintain you Carrier Base


9. Carrier Contracts-what they should contain and what to omit


10. Customer Service-why it is of the utmost importance


11. Honesty, Dependability, Integrity- why they are important


12. Paper work- required by Brokerage


13. Record Keeping- what you must keep and why


14. Prospecting-why its important to never stop


15. Check calls-who makes them, why, and how they are important


16. Rates-who sets them, how they are calculated, which rate applies to what load


17. Cold Calling-when its done, how its done, what to say


18. Daily Routine-a repetitious guide to be followed every day


19. Tools of the Trade-where to find them, how and why they work


20. Brokerage/Agent Offices-what they should contain and why


21. The Different Types of Trailers-what they are and what they can load


22. Special Equipment-tarps, chains, pallets, loadlocks, produce chutes, etc.-what they are used for


23. Load Limits-what they are and why they apply


24. Start Up Fees for Brokerages &/or Agents-differences


25. Commission-what the Brokerage and Agent gets paid on-the Brokerage sets the percentage

       For more information contact a1 freight broker training